Effectiveness of pack intervention in the health care profession community on patients satisfaction

Abstract

Objectives: To explore the factors that measured the patient satisfaction Measurement Tool (PS-MT) after the implementation of the Practical Approach to Care Kit at Primary healthcare centers of Lahore, Pakistan with health professionals who had been trained in the protocol.

Methodology: A cross-sectional study through semi-structured interviews were carried out with doctors and nurses working at Primary health care tiers / Basic Health Units (BHUs)/ Dispensaries in the metropolitan city where the protocol was implemented. The interviews took place in the research participant's workplace, between October 2019 and March 2020. Descriptive information was represented in the form of a frequency table and graph and paired t-test was applied on pre and post changing and facilities provided to patients on primary health centers.

Results: 400 respondents with 60 years of age visited the hospital.  The majority 212 of the respondents were male patients and 208 patients belong to a rural area. After the intervention, a significant difference was found in hospital management at p-value 0.02 and information system at p-value 0.000

Conclusion: We founded significant change after the implementation of the Practical Approach to Care Kit at primary healthcare centers of Pakistan with health professionals who had been trained in the protocol.