Patient satisfaction with regards to health care services provided in general surgery ward at PIMS, Islamabad
Keywords:Patient Satisfaction, Inpatients, Health Care
Objective: To assess the patient’s satisfaction about health care services in the general surgery ward at PIMS, Islamabad.
Methodology: This is a cross-sectional study done for three months at General Surgery ward PIMS, Islamabad. All patients admitted and discharged from General Surgery Unit-III from March to May 2018 were included in the study. After formal permission from the patients, a specially designed 30-item cross-sectional questionnaire pertaining to general patient satisfaction and convenience aspects, interpersonal relationships and the role of doctors and paramedic staff of the general surgery ward were noted. All data was collected, recorded and analyzed using SPSS 17 and Excel 2013.
Results: A total of 251 patients were incorporated in the study with an average age of 45 years with Male to Female ratio of 1:2. General convenience and satisfaction aspects pertaining to the general surgical ward were averagely rated by the patients. They agreed or strongly agreed by 82.8% patients, while 17.2% had uncertainties. Interpersonal relationships and the role of Doctors and the paramedic staff at the hospital were appreciated by 77.1% and 68.9% respectively, while 22.9% and 31.1% negated respectively. Patient’s interviews were incorporated in data examination and deductions. Patient’s satisfaction was evaluated to be 56.3% while overall care was 59.7%. 65.2% patients wished to recommend these services, to others in need.
Conclusion: Most of the patients admitted at General Surgery Ward were satisfied with overall care and behavior. Areas that need more attention are cleanliness, privacy, seeking patient views in their illness discussion, explaining them the prescription drugs and lab investigations.